If anything ever happens with my car again, I know exactly who to call.
Coleman 's was recommended to me by a friend of mine to change the motor in my son's car the cars that 2013 Hyundai Genesis. The dealership wanted more than $8,000 to change the motor. Dennis and Company saved me several thousand dollars and did fantastic work. Coleman's customer service was exceptional and communication throughout the process was phenomenal. I have finally found a trustworthy, honest mechanic in Jacksonville. This family-owned business will be my mechanics Arnel my mechanics of choice.
As I was leaving, Mr. Coleman informed me that I could leave, but that he was the best mechanic in town.
At this point I cut my losses, collected my keys from him and left. In hind sight though, what is the point of scheduling an appointment if they are not going to fix your vehicle when they tell you they will?
I bring the truck in first thing Wednesday morning and Mr. Coleman's wife tells me the truck should be done about 1pm. I come back a little after 1pm and my truck is still sitting in the same spot, so I assume that they are finished and just re parked it there. When I go inside to pay the bill, the owner, Mr. Coleman, tells me that they have not even started the work on my truck. When I question him about the 1pm completion time, he becomes offensive and denies that anyone told me it would be done by 1pm.
I stopped by Coleman Auto Repair to have the brakes fixed. I was told that they could not get to it until Wednesday of the following week, so I scheduled an appointment with them for first thing Wednesday morning.
By far the best service and work done. Long story short I recently bought my first vehicle 3 months ago and thought I was buying a good one. It's been in and out of repair shops and bad work was being done. My car broke down after 9 days of it being in the shop for 2 months getting a head gasket job done. So clearly I wasn't taking it back to Tommy's auto. My dad has taken multiple cars to colemans and always had great work done.Nicki who runs the office part was wonderful I brought my car in and they got right to it after explaining to them everything I've been threw with the car. I really couldn't afford to not have my car anymore. It was ready quicker then I anticipated. They even gave my boyfriend and I ride home and picked us up when my car was ready. When I say Coleman's is the best place I really really mean it. Not only was the communication great but you can really tell they guys knew what they are talking about. They went threw and showed me everything and even took the time to explain it in detail. I will never take my car to another place. And will always recommend them!!
The bottom line here is that Mr. Coleman has zero professionalism, zero people skills and the business as a whole has poor communication among the employees.
I called this morning and spoke to a nice lady about what issues I'd been having with my car. Basically overheating in traffic at very inconvenient times. They told me to come on in. They checked it out and called me back to let me know what they found and get authorization to fix it. Soon after, I got another call and they discovered what the core problem was. They fixed it all today and even came to pick me and my children up from my house so I could get the car when it was done. They were all direct, to the point and very kind and understanding. They even gave my son a quarter to get some skittles. You can tell they all really care.
Best or not, he will never get another dime of my business.
I have had several repairs on different cars over the years at Coleman Auto Repair. Always friendly and open. Each time I was satisfied with cost service.
Coleman Auto Repair is a US Car Repair based in Middleburg, Florida. Coleman Auto Repair is located at 4314 Co Rd 218, Middleburg, FL 32068, USA.
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